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Fitri, Nur, and Ranthy Pancasakti. 2022. “Analisis Indeks Kepuasan Masyarakat (IKM) Terhadap Pelayanan Publik Di Kantor Pengadilan Tinggi Banten”. DESANTA (Indonesian of Interdisciplinary Journal) 2 (2):191-98. https://jurnal.desantapublisher.com/index.php/desanta/article/view/15.